Seller Investigators helps FBA Sellers get back reimbursements from Amazon for missing or damaged inventory, incorrectly handled returns, overcharged FBA fees, overcharged refunds, improper weight fees, unreturned returns, or shipments not received. They have developed a proprietary refund search engine that reviews your Amazon account looking for money you are owed. Your case manager handles everything from filing and replying to cases.
Following Amazon’s Terms of Service, they do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.
They summarize all details within a simple dashboard with quick reimbursement claim fields and complete details on payment status. The Statement View in your Payments Report shows you when and how much you will be paid. It can take up to 5 business days for your money to appear in your bank account after they initiate payment.
- Amazon lost inventory at the warehouse, and it has been 30 days in the past 18 months.
- Amazon damaged inventory at the warehouse, and it has been 30 days in the past 18 months.
- Amazon claims to have reimbursed a return but it has not been reimbursed.
- Amazon improperly received or miscounted items from inbound shipments in the past 9 months.
- Amazon claims to have placed an item back into your inventory but it has not been replaced.
- Amazon issued a refund, but the customer never returned the item and it has been 45 days.
Seller Investigators charges 25% of reimbursements recovered.
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