FBA Auditor is a tool that helps Amazon sellers recover unpaid refunds for missing and damaged inventory, failed returns and misapplied fees. Their system conducts an extensive search of your refunds, returns and inventory reports to find any possible reimbursement opportunities and manually file cases to get your money owed to you. The system is designed to monitor the amount of open support tickets and drip feed cases to Amazon Support. The charge is simply 25% of any reimbursements they are able to secure for you.
The process identifies missing and damaged stock and opens the appropriate cases to ensure you get your money back. It also evaluates your historical sales data and identifies fluctuations in your FBA fees, ensuring any items that have been overcharged for are reimbursed to you.
Some examples of what the service looks for:
Refund to customer but original not sent back after 45 days.
Order returned with damage
Item damaged in Amazon warehouse
Item Lost in Amazon warehouse
Order returned with different FNSKU
The software goes back 18-months from the day you sign up. The system typically takes 5-7 working days to fetch all required records from your account and then they will commence with submitting cases manually to Amazon on your behalf. The service is 100% safe and guaranteed to stay within Amazon TOS when submitting cases to Amazon. All cases are opened and managed manually by a real person and no automation software is used.
FBA Auditor currently supports these Amazon marketplaces: United Kingdom, Germany, France, Italy, Spain, USA and Canada.
FBA Auditor charges 25% of reimbursements recovered.
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