xSellco Feedback is an automated feedback request tool for online sellers that enables them to garner positive feedback from customers based on specific criteria such as product type, location, and on-time delivery status among others. It can solicit feedback on Amazon, eBay, Shopify, WooCommerce, Trustpilot and many others.
The platform picks reviewers based on delivery times, satisfaction, location, and purchase history while avoiding those whose product was not delivered on time. You can also blacklist customers with negative feedback history. The software manages reviews and distinguishes good ones from bad ones to give you a chance to respond quickly to unhappy customers.
Tailor your email messages to suit your business. Create templates, edit subject line, language and formatting. Improve your response rates by using personalized tags that automatically insert customer details, product, order information and much more. Offer a great customer experience by following up with helpful guides and resources to show your customer how to get the most out of your product. Reward your loyal customers and send personalized thank you messages.
The software monitors the feedback reviews and offers a you a detailed history of the reviewer’s behavior, and chooses them in the future based on their purchase history, satisfaction, and location. All these details are displayed in a dashboard, where all responses are collected to present a consolidated picture of your feedback performance.
xSellco Feedback integrates with xSellco Helpdesk to ensure no customers with a support ticket history will get a feedback request.
Starting at $54.00 per month – Free Trial.
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