eDesk by xSellco uses artificial intelligence to create one unified, easy-to-use help desk to collect all your messages from all your online channels. Whether you sell on Amazon, WooCommerce, eBay or dozens of others, all customer communications will be found on one dashboard. This accelerates the entire customer support process as it eliminates the need to log in to every marketplace and respond to or resolve queries individually from there. Order details, delivery information and any previous communication are automatically matched with incoming queries so you can resolve the ticket quickly. Customer, product, and shipping information are constantly updated. eDesk will send automated feedback requests across all platforms to encourage customers to leave reviews and help increase sales. Use customizable snippets and prebuilt templates to send fast, accurate and personalized replies in seconds. Receive analysis and reports on trends and metrics like response times and message volume right on your dashboard.
eDesk helpdesk integrates with all major ecommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy. Built on the industry knowledge of managing over 10.25 million messages every month, their machine learning technology will learn to offer you sophisticated responses suited to your customers. The software also offers translation into several other languages.
Easily create a chat widget for your site and instantly respond to real customers in real time to resolve issues even faster and more effectively.
Starting at £99.00 per month – Free Trial.
Because of Covid19, eDesk is free until September 2020
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