FeedbackFive is a cloud-hosted feedback management tool, designed specifically for Amazon merchants giving them the power to proactively manage their feedback and product review scores. Automatically solicit feedback and product reviews from customers, review negative and neutral feedbacks received, monitor trends, and more. Monitor customer satisfaction trends by ASIN, SKU, order date, and much more to make informed business decisions. Receive a daily summary of your feedback and review activity. Receive SMS texts and emails for negative ratings so you can address the issue quickly. Even with Amazon's new Review Request feature, you can still automate sending requests without having to send them one at a time.
The software makes it easy to include product images with a link to your seller feedback or product review page in emails to buyers, which are sent through Buyer-Seller Messaging. There is also a new call-to-action button feature that allows you to add another visual component to your messages. You will also be able to include emojis on your subject line. Avoid the impersonal “Dear Customer” greeting and have your message address the customer by their first name.
Subscribers on the Pro and Enterprise plans have access to email analytics that give users the ability to see how many emails were sent for a specific campaign and the number of recipients who opened it. See a graphical representation of how each campaign has performed over the last 7, 30, or 90 days. FeedbackFive supports 10 Amazon marketplaces worldwide, including Brazil, Netherlands, Singapore, Turkey, and United Arab Emirates.
Starting at $9.99 per month – Free Trial.
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